Login FAQ

Starting July 6th, 2015, Balfour introduced a new way of logging into StudioBalfour, our innovative customer portal, and our other web applications.  If you are having problems logging in, please take a moment to look over the below Frequently Asked Questions.

How do I select my new Login & Password?

You will receive an email from Balfour Customer Support [no-reply@balfour.com] with the subject: [ACTION REQUIRED] Welcome to StudioBalfour.  Once you receive this email, follow the directions within to be taken to your personalized registration page where you can then select your own username and password in addition to correcting your name if necessary.

I did not get an email. Now what?

In the case of not receiving your registration email, please first take a moment to check your junk or spam folder.  It is possible the email was routed there.  If you do not find it there the chances are that we do not have a current email address for you.  In this case, please contact Balfour Customer Support at 800-947-0536 and we will be able to quickly have a new registration email sent to your correct email.

I want to use a Social provider to login, such as Facebook. How do I do that?

In order to connect a social provider to your profile, you will need to ensure you have completed the registration process and logged in for the first one.  Once you are in StudioBalfour, use the menu in the top right and select the My Profile link.  On that page, at the top, you may now select a social provider, to link your account to.  Once you have completed the steps by clicking on the icon of the provider you want to use, log out and now you can log back into StudioBalfour  merely by clicking on the icon of the provider you chose.

Who needs to re-register?

All users of any Balfour Yearbooks system including Smart-Pay, StudioBalfour, MyYear, and StudioWorks are required to register in order to continue using any of these applications.

Why did the login change?

In order to consolidate our systems as we move to a more integrated and user-focused experience, one of the first steps was to create a modern and streamlined login process. Removing the project number from the login, and allowing users to select their own username and password creates a process that is easy to understand, easy to use, and far more secure than previous methods.

Why does every user require an email address?

The practice of requiring a unique email address to identify and communicate with a user has been the internet standard since the very beginning.  COPPA and other internet security laws have made this required now. It is a quick and secure way to communicate sensitive information, such as passwords and usernames, with users.  We are following industry accepted standards in line with sites such as Facebook, Twitter, and Google.Security is the driving factor in our decision to require this information of our users.  We are entrusted with very valuable and highly confidential data:  names, addresses, pictures, grades, and schools of thousands and thousands of students in several countries.  We must not take this responsibility lightly and do anything we can to reasonably secure this data.  One such step is to require a way to uniquely verify and identify users with access to that information, and the only way that meets our needs is email.  In previous years, before the prevalence of email, this same level of security was accomplished by banks, the IRS, and other similar entities by using standard USPS mail.  A customer/user would request a password or new password, and it would be sent to their physical address within 10-14 business days.  Fortunately, we have come quite a bit further than that rather arduous process in the last few years. If there are users that require an email address, Google, via gmail.com, is probably the most widely used at this point, but there are many other free services in addition to Google such as Hotmail, Yahoo, and AOL.